Last Updated: February 2025
1. GENERAL INFORMATION
This Return and Refund Policy applies to all products purchased from Desi Chew LLC ("we," "us," or "our") through www.desichew.com or other authorized sales channels.
2. RETURN ELIGIBILITY
We accept returns that meet the following criteria:
- Products must be unused and unopened
- Products must be in their original packaging
- Products must be returned within 30 days of delivery
- Products must not be expired or near expiration
- Return request must be initiated via email to info@desichew.com
3. RETURN PROCESS
To initiate a return: a) Email info@desichew.com with your order number and reason for return b) Wait for our confirmation email with return instructions c) Ship the items back at your expense d) Provide the tracking information to info@desichew.com e) Once we receive and inspect the return, we will process your refund
4. REFUND PROCESSING
- Refunds will be issued to the original payment method used for purchase
- Processing time: Within 5 business days after receiving the returned items
- Refund amount: Original purchase price of the returned items (shipping costs are non-refundable)
- Additional processing time may be required by your financial institution
5. DAMAGED OR DEFECTIVE PRODUCTS
If you receive damaged or defective products:
- Take photos of the damaged items and packaging
- Contact us at info@desichew.com within 48 hours of delivery
- Include your order number and detailed description of the issue
- We may request photos or additional information to process your claim
- If approved, we will provide return shipping instructions or issue a refund
6. FOOD SAFETY AND QUALITY CONCERNS
We ensure our products meet the best of quality and safety standards. In the off case, for food safety or quality concerns:
- Immediately email info@desichew.com with:
- Order number
- Product details
- Description of the concern
- Photos of the product and packaging
- "Best By" date from the package
- Do not consume products you suspect to be compromised
- Keep the product and packaging for potential investigation
- Claims will be evaluated on a case-by-case basis
7. SUBSCRIPTION ORDERS
- The same return policy applies to both subscription and one-time purchases
- Subscription cancellations must be made at least 3 business days before the next scheduled delivery
8. NON-RETURNABLE ITEMS
The following items cannot be returned:
- Products that have been opened or used
- Products without original packaging
- Products past 30 days from delivery
- Products that have been damaged due to mishandling after delivery
9. SHIPPING COSTS
- Customers are responsible for all return shipping costs
- Original shipping charges are non-refundable
- We recommend using tracked shipping services for returns
10. LEGAL COMPLIANCE
- This policy complies with applicable federal and state regulations
- We reserve the right to update this policy at any time
- For food safety emergencies, contact your local health department and FDA
11. CONTACT INFORMATION
For questions about returns or refunds:
Email: info@desichew.com
Business Name: Desi Chew LLC
Website: www.desichew.com
12. LIMITATION OF LIABILITY
Desi Chew LLC's liability is limited to the purchase price of the product. We are not responsible for indirect, incidental, or consequential damages.
This policy is governed by the laws of the United States and applicable state regulations. Any disputes shall be resolved in accordance with these laws.
Note: This policy may be updated periodically. Please check our website for the most current version.